________ Empowering your team

World’s first and largest crypto specialized customer support and community moderation firm

Providing ticket and live chat support, social media engagement, and Discord/Telegram community moderation.

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Explore Our Services

180+

Skilled Professionals

100%

Crypto-trained staff

100%

Crypto focused

24/7

Coverage

10+

Languages available

Our Services

Customer Support Service
Community Moderation Service
Team Lead Service
Quality Assurance (QA) Service
24/7 Customer Support

Round-the-clock help via tickets, chat, and email.

Technical Solutions

Solve wallets, transactions, and security issues.

Multilingual Service

Fluent support in 10+ languages.

QA & Analytics

Ensure top-quality service with data insights.

System Setup

Build and optimize support tools from the ground up.

Knowledge Base

Clear, user-friendly guides and FAQs.

24/7 Customer Support

Real-time monitoring to maintain safe, active communities.

Spam Prevention

Eliminate harmful content to protect trust.

Event Support

Manage token launches, AMAs, and community campaigns.

Platform Expertise

Specialized support for Discord, Telegram, and X.

Crisis Handling

Swift issue resolution to minimize disruption.

Analytics

Actionable insights to optimize engagement strategies.

Supervision

Oversee daily operations and task management.

Coaching

Provide feedback and train team members.

Process Improvement

Streamline operations for better efficiency

Leadership

Solve wallets, transactions, and security issues.

Escalation Management

Resolve complex issues promptly.

Analytics

Track key metrics and optimize workflows.

Agent Categorization

Organize support agents for optimal performance.

Action Plan

Deliver monthly reports to track and improve results.

One-on-One Session

Enhance productivity with tailored feedback.

Checklist Creation

Ensure effective monitoring and response to all activities.

Trend Analysis

Provide actionable insights on engagement and growth.

Scoring System

Maintain high standards with clear quality metrics.

Crypto support for your platform designed for speed, accuracy, and user satisfaction.

Upgrade Your Support
Crypto Customer Support Roadmap

Crypto Customer Support Roadmap

From Setup to Scaling

01
Setup & Foundation
02
Optimization & Performance
03
Growth & Scaling
04
Long-Term Success
✓
Establish key support channels (tickets, live chat, Telegram, Discord).
✓
Set SLAs, escalation workflows, and integrate ticketing systems (Zendesk, Intercom).
✓
Build a knowledge base (FAQs, troubleshooting guides, user education).
✓
Recruit and train support teams on crypto essentials (wallets, transactions, security).
✓
Expand multilingual support based on user demographics.
✓
Streamline workflows to reduce response time and improve resolution quality.
✓
Strengthen community management (Telegram, Discord, social media engagement).
✓
Implement structured compliance workflows for KYC, AML, and fraud prevention.
✓
Scale operations with dedicated or shared teams based on demand.
✓
Implement structured response plans for crisis management (outages, hacks, disputes).
✓
Enhance community engagement through proactive moderation and educational content.
✓
Develop support analytics for process improvement and user satisfaction tracking.
✓
Expand into new markets with localized support and compliance integration.
✓
Maintain adaptable support structures for growth surges and market fluctuations.
✓
Ensure continuous improvement with structured feedback loops and quality control.
✓
Strengthen security measures to safeguard user interactions and trust.

Why Choose Us

Proficiency with Complex Products

Our team is adept at managing complex products, providing specialized support and solutions.

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Expertise in Crypto Gaming Communities

We have extensive experience handling large crypto gaming communities ensuring robust support and engagement

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Experience with Top CEX Platforms

We bring experience from top centralized exchanges(CEX), ensuring high standards of service and reliability.

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Handling KYCs & Inquiries for large Platforms

We efficiently manage KYC processes and inquiries for new platforms, ensuring compliance and smooth onboarding.

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Our Services

Toms Pauders

Co-Founder & Director

Extensive experience in crypto customer support and compliance, including managing large teams for Binance in different regions such as China and Malta.

Siranush Beglaryan

Head of CS

Numerous years of experience leading multilingual customer support teams across various industries.

Arevig Ashekian

Customer Experience Manager

Led and managed high-performing customer support teams at Krisp and Tripathon B2B. Developed and implemented training and quality control processes that ensured consistent and exceptional customer service.

ACX is World’s first and largest crypto specialized
customer support and community moderation firm

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Global Locations

Singapore: Headquarters

UAE: Dubai

Armenia: Yerevan

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