World’s first and largest crypto
specialized customer support and
community moderation firm
Providing ticket and live chat support, social media engagement, and Discord/Telegram community moderation.
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Skilled Professionals
Crypto-trained staff
Crypto focused
Coverage
Languages support available
OUR SERVICES
Customer Support
Crypto support for your platform designed for speed, accuracy, and user satisfaction.
24/7 Support
Round-the-clock help via tickets, chat, and email.
Technical Solutions
Solve wallets, transactions, and security issues.
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Multilingual Service
Fluent support in 10+ languages.
QA & Analytics
Ensure top-quality service with data insights.
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System Setup
Build and optimize support tools from the ground up.
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Knowledge Base
Clear, user-friendly guides and FAQs.
Community Moderation
Manage Your crypto communities with expert
moderation and engagement.
24/7 Moderation
Round-the-clock help via tickets, chat, and email.
Spam Prevention
Solve wallets, transactions, and security issues.
Crisis Handling
Round-the-clock help via tickets, chat, and email.
Analytics
Solve wallets, transactions, and security issues.
Team Lead Service
Empower your internal team with our expert-led implementations.
Supervision: Oversee daily operations and task management.
Coaching: Provide feedback and train team members.
Process Improvement: Streamline operations for better efficiency
Leadership: Solve wallets, transactions, and security issues.
Quality Assurance (QA) Service
Optimize your internal CS operations with our specialized qualit support.
Agent Categorization
Organize support agents for optimal performance.
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Action Plan
Deliver monthly reports to track and improve results.
One-on-One Session
Enhance productivity with tailored feedback.
Checklist Creation
Ensure effective monitoring and response to all activities.
Trend Analysis
Provide actionable insights on engagement and growth
Scoring System
Maintain high standards with clear quality metrics.
WHY CHOOSE
ACX INTERNATIONAL
We have extensive experience handling large crypto gaming communities ensuring robust support and engagement
Partner with
TOur team is adept at managing complex products, providing specialized support and solutions.
Partner with
We bring experience from top centralized exchanges(CEX), ensuring high standards of service and reliability.
Partner with
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TOur team is adept at managing complex products, providing specialized support and solutions.
Partner with
Our Team
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Toms Pauders
Co-Founder & Director
Extensive experience in crypto customer support and compliance, including managing large teams for Binance in different regions such as China and Malta.
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Siranush Beglaryan
Head of CS
Numerous years of experience leading multilingual customer support teams across various industries.
Arevig Ashekian
Customer Experience Manager
Led and managed high-performing customer support teams at Krisp and Tripathon B2B. Developed and implemented training and quality control processes that ensured consistent and exceptional customer service.
