Simple Pricing based on
‍Your needs

Crypto Start-up Package

Starting at

$1700

Per Agent

Best for small crypto start-ups looking for essential coverage

Includes:

Customer Support

Community Moderation

What's Includes:

Ticket Support

Live Chat Support

Telegram Moderation

Discord Moderation

Basic KYC Checks

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Crypto SME Package

Starting at

$1700 | $2100

Per Agent Per Team lead

Perfect for teams needing oversight & support for growth

Includes:

Customer Support

Community Moderation

What's Includes:

Team Oversight

Standard KPIs

Escalation Handling

Basic Monthly Reporting

Regulatory Filings

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Enterprise Package

Customized Plans

Designed for large-scale operations needing dedicated teams and in-depth analytics

Includes:

Customer Support

Community Moderation

Quality Assurance

What's Includes:

Product Documentation

Macro, and FAQ Creation

Custom KPI Metrics

Comprehensive QA System

Tier 2 Technical Support

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In-House Excellence

Customized Plans

Leverage ACX expertise to fill customer support gaps for your internal crypto team

Includes:

Team Lead

Quality Assurance

What's Includes:

Strategic supervision

Task Management

Resource proofreading

Data-driven trend analysis

QA frameworks

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Why ACX

Beats Multi-Industry BPO Centers

Unlike generic BPOs that juggle countless industries, ACX zeroes in on crypto, delivering deeper expertise, tighter security, and proven growth strategies.

Comparison Table

Aspect

Crypto Specialization

Scalability & Flexibility

One-Stop Crypto Solutions

Time to Implement

Quality Assurance

Security & ISO Certifications

Industry Insights

100% focus on crypto — trained in wallets, transactions, tokenomics, security, etc.

On-demand scaling to handle market surges or slow periods without overhead.

Backed by 5 specialized entities (Compliance, Licensing, CSP, etc.) offering end-to-end crypto support options.

Quick deployment leveraging proven crypto workflows and tools.

Rigorous QA with crypto-specific KPIs, trend analysis, and coaching.

ISO-certified standards and robust security protocols for data protection.

Best practices from working with top crypto exchanges, tokens, and wallets.

Generic Outsourcing Centers

Limited or no specialized crypto knowledge; higher risk of inaccuracies.

Fixed contracts often requiring lengthy renegotiations to adjust scope.

Limited scope; typically provide generic customer support only.

Longer setup due to lack of industry-specific frameworks.

Generic QA methods, limited insight into crypto-specific challenges.

Often lack specialized certifications; rely on generic security measures.

General BPO experience lacking crypto context or relevant case studies.

Aspect

Crypto Specialization

Scalability & Flexibility

One-Stop Crypto Solutions

Time to Implement

Quality Assurance

Security & ISO Certifications

Industry Insights

100% focus on crypto — trained in wallets, transactions, tokenomics, security, etc.

On-demand scaling to handle market surges or slow periods without overhead.

Backed by 5 specialized entities (Compliance, Licensing, CSP, etc.) offering end-to-end crypto support options.

Quick deployment leveraging proven crypto workflows and tools.

Rigorous QA with crypto-specific KPIs, trend analysis, and coaching.

ISO-certified standards and robust security protocols for data protection.

Best practices from working with top crypto exchanges, tokens, and wallets.

Generic Outsourcing Centers

Limited or no specialized crypto knowledge; higher risk of inaccuracies.

Fixed contracts often requiring lengthy renegotiations to adjust scope.

Limited scope; typically provide generic customer support only.

Longer setup due to lack of industry-specific frameworks.

Generic QA methods, limited insight into crypto-specific challenges.

Often lack specialized certifications; rely on generic security measures.

General BPO experience lacking crypto context or relevant case studies.

Launch Navigation

Material Share

Conduct a mini-interview with the client to gain a deeper understanding of their product. This step helps us grasp the nuances, features, and unique aspects of what they offer.

Understanding the Timeline

Gather information about the client’s project timeline. Knowing their deadlines and milestones allows us to allocate resources effectively.

Platform Assessment

Determine which platforms the client supports. Whether it’s web, discord, or other channels, understanding their ecosystem is crucial.

Hiring & Training

Recruit and onboard skilled customer service representatives. Training should cover product knowledge, communication skills, and CS best practices.

Expert Review & Question Generation

Our team conducts an expert review of the client’s product. We compile a comprehensive list of questions to ensure we cover 100% of the product knowledge before launching the experimental phase.

Experimental Phase

Engage in an experimental phase where we actively respond to client tickets and live chat inquiries. This helps us fine-tune our approach.

Data Collection & Reporting

Collect data on frequently asked questions, common problems, and customer feedback. Regular reporting ensures we stay informed.

Operation & Escalation Process Sheet

Create a detailed process sheet outlining how to handle different scenarios. Define what escalations are necessary and which issues fall under Tier 1 or Tier 2 responsibilities.